Whenever you write on Clarity keep in mind that they are not just reading but speaking your words loud and clear inside their head. Communication has three key aspects. Tone of the voice, Body Language and Words, on Clarity two are absent and one is present. Words play a vital role in virtual communication.
So, begin your journey with answering the questions in the best way possible and once you reach the stage when client wants to finally speak to you, you can check this link that would be a great help to you: https://www.hartfordfunds.com/practice-management/practice-management-strategies/communicate-to-connect/the-dos-and-donts-of-effective-virtual-communication.html
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath