Chaos here may suggest the business is behaving randomly, causing disorder/ confusion, increasing the difficulties in managing it.

If the operation is a system, then the management is a system to control the operation with the purpose of achieving desired business objectives.

People find it hard to manage Chaos situations because they find challenging in making effective decisions due to a high level of uncertainty and insufficient time to respond properly.

Simply improve the measurement system or analysis skills will not improve the managing of business at all.

Pertaining to this topic, I help my clients (400+ companies so far) in 3 major aspects:
1. Understanding framework to speed up analysis capabilities and include designed model to review Chaotic situations (all chaotic situations had been taken into consideration). => This improves clarity fast and deep.

2. Decision-making process (design regular and flexible business clinic and decision making models to guide people on how to make difficult decisions (i.e. tough challenges). => This speed up plans/ strategies and keep the company aligned to its ultimate business goals while effectively decisions to address the impacts from the chaotic situations.

3. Redesign and implement business agility (different company requires a different level of agility) to improve the company's ability to respond to chaotic situations. => This allows the company with sufficient capability and capacity to react fast and avoid unnecessary self-imposed constraints.