HelpScout, ZenDesk or Desk.com. HelpScout (help desk software) would be a great start – less options but even when I ran a 6 person customer support team (with over 500 emails a day), we never needed the complex features of Desk.com. Have one person create 'saved replies' to quickly answer your...
The trial period is your courtship period, and the best opportunity to convert the user into a paying customer. Areas of focus - on boarding communication that includes welcome email, on boarding education of the platform, links to additional material on product/service - timely communication th...
If you look at current stats for tourists and travellers, they want fast, technical experiences. Over 60 - 70% want instant bookings by looking on their mobile and getting the confirmation they need. You will attract more individuals by giving them the user experience they are looking for. With ...
You can do this through having a webinar for corporate executives. Run traffic to the webinar through Facebook and LinkedIn then at the end of the webinar have a soft sales pitch. Follow up with all participants through email and messenger.
Hi! I'll start by saying that this is a tough one. I personally employ several sales reps, some 100% commish while others take te bigger of two: commissions for that period or a predetermined hourly rate (if they feel they won't do as good that week) With that said, these type of jobs tend to p...
This is an easy question to answer. Stop meeting people for coffee and instead send them to your Clarity.fm link. I give lots of free advice on my YouTube channel, I don't need to spend time re-telling general advice and ideas that they can learn on their own time. http://www.youtube.com/c/Dav...
Interesting question, but I doubt anyone humble enough will be able to answer it in a few lines. I'll use an example from sports to answer: all baseball/soccer/football teams have the same amount of players (on the field) and the same roles/positions. They usually also have a similar amount of ma...
I use an awesome young internet marketer. I would be happy to connect you with him. He has had access to all of my personal info for over 4 years and I trust him completely. Any reputable person on Odesk, or in the real world should be able to provide multiple strong references.
Hi, Legitimate question. Business wise, it would not make sense to train someone who you know - in advance - is going to be a competitor. That said, there are so many competitors in the industry that you are talking about, so this makes what your partner is doing a little less strange. The ide...
What you are experiencing is not unique to tech industry. Most industries have been subject to ineffective human capital management. HR in general has not seen the same focus as marketing and product development because of lack of long term vision. Most recent innovations and emphasize has been i...