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Customer service is important for any business, but for a startup it means the difference between succeeding and being one of the 90 percent that fail. HappyFox founder Shalin Jain goes deep on exactly what you should -- and shouldn't -- be doing for your customers.

The startup world loves the next big thing and trends come and go faster than you can read the newest Tim Ferris blog post. But what happens when you ignore all the trends? Kate Hill of Aeclectic Tarot explains why her site looks like it's from the '90s -- and why it works.

Or: Why I Left My Six-Figure Job For a Chatbot

Thinking about making the jump to location independent work, either for yourself or your startup? Forget Asia -- Antigua Guatemala is where it's at.

This is a question that I’ve been struggling with for years. With time, I've learned that the best thing you can do is set accurate expectations, and have a clear action plan in place as to what you want to accomplish at the event.

It’s a crying shame, really. I love Medium. It’s the best writing environment on the web, and they sweat the details like nobody else. The community too is just peach. This could have been a love story for the ages. But I don’t think we’ll grow old together, Medium and I. I suspect it’ll end quite tragic, actually.

Informed investors are not only happier but also more helpful. Regular updates set the stage for participation, not just dispersing information.

A venture firm works from a thesis, but a thesis is just a set of proposed understandings. Beneath the graphs and pie charts, the empirical anchors, lie fuzzier things like intuition, hope, and bias.

In the startup world, payment is validation. If someone is willing to pay you for your service, you’re onto something. If no one will pay you, then you’ve got an issue with your message, your offer, product/market fit, something.

Collaboration has become a buzzword. And for a good reason.