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When talking to people like that make sure you keep it straight forward when telling them off do not beat around the bush and do not listen to what they have to say some of them are good at playing victim and if you are a person with a good heart you feel guilty they can see it as an opportunity to use you

First like I usually tell dome of my clients start by scanning the room and know the kind or class of people there then try as much as to listen to what people are saying at the conference people love when others are listening to them then you ask them questions related to what they are talking about then you also know to show you are listening to then and also maintain eye contact to allow them know you are listening to them and you can also make a slight hmm sound to allow them know you are enjoying what they are saying and also smile and be cheerfully .

Firstly you need to be close to that child not just acting as a parent but as also a friend helping the child in every step him/her takes that would actually make the child more free and open towards you which would allow the child tell you whatever difficulty him or her faces after that you guide the child to make sure him or her passes through the right path in life .